Update your Billing Information

This tutorial will show you how to update the billing information on your RealNames account.


1. Log in to your RealNames account at

2. Click on the EDIT button in the Billing Details section.

3. Input the new credit card number and details in the appropriate fields.


Your billing info has now been updated!

Was this article helpful?
1 out of 8 found this helpful
Have more questions? Submit a request


  • Avatar
    Cat Lundell

    The link to go to gives me the following error.
    The page you were looking for doesn't exist

    You may have mistyped the address or the page may have moved

  • Avatar
    Brennan Valenzuela

    Apologies on the late update - the URL has since been updated.

  • Avatar
    Derrick Robinson

    I've tried three different cards, at least ten times today, but each time your system fails! Error: "New billing details not saved. Please try again." and/or "Can't authorize $35 on card".

    I also raised a ticket about this at 09:47 this morning and the time now 19:38, I've still NOT heard anything from realnames!


  • Avatar
    Andrea Bassi

    Tried so many different credit cards and keep getting the same error "New billing details not saved. Please try again." and/or "Can't authorize $35 on card".
    I have raised a ticket yesterday morning and nobody is getting back to me...
    Seems like there is nobody here...

  • Avatar
    Furor Ci

    Hi! I have the same problem "New billing details not saved. Please try again." and/or "Can't authorize $35 on card". I need my email working! Please get back to me ASAP.

  • Avatar
    Marco Hauer

    This whole system is a buggy and totally outdated crap! Updating the creditcard doesnt work, becouse updating my old Visa to my new Mastercard, creates a totally nonsense, Visacard with Mastercard number.
    Not only that the price for my email address has increased from $5 in 1997 to a ridiculous $35! Lacking support for SPF, DKIM, DMARC, many providers are not delivering e-mail from this address at all! Despite I like to keep my email address which I'm using since 1997, every year when I pay $35 for this crap, it leaves me a really bad feeling, saying that I've should switch to another address. If nothing changes very soon I'm gonna leave! $35 for Postfix, Dovecot, SpamAssasin and Roundcube which are even not properly configured with today's email standards, is just worth nothing!

  • Avatar
    Rodrigo Vieira

    I can't login to my email after renew! Help me!

  • Avatar
    Andrea Bassi

    Having problems with payment, there is nobody to support.

  • Avatar

    I also had a problem with this not letting me add a new card, but I called customer service and they fixed it up for me right away. I'd recommend that if it's not working for you.

  • Avatar

    Thanks to the author's very comprehensive description, I was able to completely fix my dilemma after reading this post. I posted my review on the writing, which you may read. Thank you so much for your time and consideration.

Powered by Zendesk