Restoring deleted email

Deleted email messages may be recovered by our customer service team if you contact us within 14 days of deleting the messages. Our engineering team saves back-up images of mailboxes to allow us to recover deleted email.

Note: We may be unable to recover your deleted messages if:

  • The email was deleted within four hours of being received.

Email that has been stored on our mail server for less than four hours may not have been included in a back up image.

  • You download your email using a POP3 mail program.

If you use a POP3 mail program and it is configured to download messages automatically and then remove copies from our server, we will be unable to save back-up images of your messages. We recommend that you switch to IMAP if you want us to be able to recover deleted email.

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