Reactivate your Email Address

This tutorial will show you how to reactivate your RealNames email address if you had previously deactivated it.

Note: Deactivation can also occur if RealNames attempts to auto-renew your email address, but cannot due to the credit card info being incorrect/out of date.

Upon reactivation, your email will be fully functional. Any messages you had when you deactivated will appear in your mailbox.

Your old password for this email address will work again upon reactivation.


To reactivate your email address:


1. Log in to your RealNames account at


2. Click on the gear icon to the right of the email address you wish to reactivate.


3. Click Reactivate Mailbox.


4. Click Reactivate.


Your email address is now reactivated!

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  • Avatar
    Traci Dawson-Butcher

    None of this helping. I just want to log in to

  • Avatar
    Adrian Vogt

    The address is shown as active after this procedure, but still cannot be used to login the webmail or be accessed from the smartphone.

  • Avatar
    Adeyemi Awoniyi

    It's great

  • Avatar
    Furor Ci

    Hi! I have problem with renewal of my e-mail address. I changed my billing address, I tried with three different cards now and all I get is a message: "Can't authorize $35 on card". I have enough money on both cards so I don't understand the problem. I tried both credit and normal cards. I have no problem paying with them on the internet. I wrote on the help desk yesterday but no one answered. My request no 240083. Could you please help me - my email is expired now and I really need it.

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